Showing all posts tagged servicedesign:

Jukely Makes Going to Concerts Seamless


Jukely is a fascinating concept that’s going to change the concert/music industry in the metropolitan areas. Jukely allows subscribers to go to as many music shows as you want for $25 a month.

The UI is dead simple to use. You navigate left and right to see the list of shows and the selected artist’s music video starts playing on the right. Once you find the show you want to see, you grab a pass. That’s it. You can even connect to services like Rdio, Spotify, Last.fm and SoundCloud to get personalized recommendations on upcoming shows. This is also such a great way to discover and experience live music that would have been missed otherwise.

This seamless experience of not needing to think about purchasing a ticket and when to go is what they are trying to sell it seems — just as CDs progressed into MP3s and then into unlimited cloud streaming service. I would love to see this innovation move further into ticketing experience as well. Rather than having your physical or digital ticket scanned one at a time, you simply walk into the concert with your smartphone — similar to how you can purchase a product at the Apple Store with their mobile app and walk out after it’s been purchased.

I’m quite curious to see how they are or plan on dealing with users distributing screenshots of the ticket to others. Will they be checking IDs? Or whether you’ll be able to hand out a limited number of tickets to your friends if you are not able to go to many shows in a given month for whatever reason. I will share my thoughts here after my hands-on experience.


The concert matchmaking interface makes it easier for you to find your “date" via Facebook.

via Jukely

NYC Transit Service Design by Massimo Vignelli





Massimo Vignelli is often known for designing a standard for signage for the New York City Transit Authority in the 70s. But what most people aren't aware of is that he played a significantly role in informatics and strategic placement of the signs as well. They may not have called this "service design" at the time, but it's fascinating to discover that they were approaching the problem in a similar way over 40 years ago.

Wish you well, Mr. Vignelli.

Deliberate Use of Female Computer Voice in Tech

While I was researching about voice interface and how to design one properly, I stumbled into this article.

While the story about why users preferred female voices was certainly interesting, I was quite intriguied by what Rebecca Zorach, the Director of the Social Media Project at the University of Chicago's Center for the Study of Gender and Sexuality, said in the article.

"What's interesting to me is how they seem to intentionally make her [Siri’s] speech sound artificial -- they could choose to make her speech more seamless and human-like, but they choose instead to highlight the technology," she said. "That makes you aware of how high-tech your gadget is."

via CNN

People in Cities Walk Faster



Psychologists Marc and Helen Bornstein’s study indicated that not only life moves faster in the city than in the countryside, but that "pace of life varies in a regular fashion with the size of the local population, regardless of the cultural setting."

Finding Flatware Solved


I walked into office kitchen the other day and saw someone had placed physical affordance of flatware on drawers. Brilliant solve.