Showing all posts tagged servicedesign:

Food Court Ordering Simplified


I really like this food court order fulfillment system in Seoul. You first order your food from a central POS location that displays menus from all of the vendors. Once your order is placed, the attendent then gives you a device that will display your number abd vibrate when your order is ready. This system makes POS and order fulfillment more efficient, allows equal exposure/opportunity to all vendors and eliminates the need for each vendor to hire a cashier.

Recycling Bins 34% More Effective with Affordance


"People fail to recycle for a number of reasons, including misinformation and forgetfulness; however, it is also a design problem . My coauthor Michelle Verges and I were talking over the phone about why everyone says they recycle, but if you look around, there is a lot of recyclable material in trash cans. We then went around looking through different kinds of recycling bins and trash cans, examining their contents. We began noticing a pattern: Regardless of the receptacle’s label, recycling bins with little holes in the lids contained recyclables and almost nothing else, while those that lacked those holes were basically used as trash cans. So we carried out a study having recycling bins in one building either with or without the hole, and found that the presence of the hole increased the recycling rate by 34%, which is an enormous increase." -- Sean Duffy